iReferent Light software program is designed for home users and small businesses looking to organize their call center. The application allows the call center to work in hot mode which means that it will work while callers are speaking on the lines.
It also keeps track of an unlimited number of contacts as the data warehouse is customizable. iReferent Light software program has an unusual data warehouse setup.
It allows you add to the database any number of the description fields. In addition, this application allows the user to keep a detailed phone call history.
By using the modem, this program can dial phone numbers directly from the program or send an email to the contact’s site. The application also has a set of plug-ins that allows the user to attach to the software additional functions designed specifically for individual users.
With the Data Wizard in the iReferent Light, the data collected can be printed from the database or saved as a txt in csv format file. The report that is generated can be saved in a special format and then send in an email form to any contact or copy it to a floppy disk.